Email Support
Suitable for general inquiries, billing issues, or emergency help when unable to access the control panel.
[email protected]Online Tickets
Preferred for logged-in users. Fastest response for hardware operations, compute scaling, and other specific requests.
Go to Console →Hardware Asset Protection
All M4 devices are self-owned assets. Hardware-level failures are resolved via device swap within 30 minutes.
Network Topology Optimization
Supports static IP configuration, TB5 cluster intranet building, and dedicated line bandwidth optimization.
Express Delivery and Scaling
Node allocation in as fast as 10 minutes. Supports flexible scaling based on project progress.